Ensuring product quality is choosing not to take the easy way. It’s not the fast way. It’s the right way, and it creates the best coffee possible.
We understand coffee is more than a pick me up. If we want to make someone’s day, we’ve got to give a little bit of ourselves in every cup we serve. Every Gloria Jean’s Coffees crew member is a keeper of that single cherry, from the time it gets picked up until the time it’s brewed, but what makes normal beautiful is the goodness that sits on top of a cup of coffee.
THE BASE
Product Quality
That’s our reputation in the cup. It’s also our commitment for producing high-quality coffee. It’s why we go out of our way to source the best quality beans and cup, check each batch of coffee roasted.
THE HEART
Sustainability
Ensuring Gloria Jean’s is a sustainable business is a high priority for us. We’re committed to establishing lasting relationships with our farmers, upholding the highest standards & methods of making coffee while investing in research and product development.
TOP LAYER
Day Parting Service
Making a customer’s day with our customer service and great tasting coffee. To put a smile on their face and keep them coming back.
THE FOAM
Community
Gloria Jean’s is a global specialty coffee chain that is committed to positively impacting community groups and building livelihoods. Coffee has the ability to make people pause and interact with each other. Human connection is why we’re here, and sometimes we realise it’s as simple as two lattes.
Our Vision
To be the most loved & respected coffee company worldwide.
We are tireless in our pursuit to serve the highest quality coffee, while making each and every one of our guests feel like they are returning home when they step into one of our coffee houses.
Our Mission
Gloria Jean’s Coffees is committed to building a unified family who consistently serve the highest quality coffee and provide outstanding and personalised service in a vibrant store atmosphere.
Our Values
Our four values reflect who we are, and how we approach everything we do.
These are not values that change from time to time, situation to situation or person to person, but rather they are the underpinning of our company culture.
By maintaining these core values, regardless of how large a company we become, we can preserve what has always been special about our brand.
- Partnerships based on integrity and trust
- Commitment to excellence and innovation
- A culture of joy and passion
- Belief in people, building & changing lives